No one quite knows how it’s happened, but being a customer these days isn’t easy. There are returns to deal with. Problems that need to be solved. Fraud to be avoided.
People simply need help. And sometimes it seems that the more a customer needs help, the longer they have to wait for it.
The customers in this video have had enough. They’re asserting their rights–our right to a better customer experience. And thanks to Nuance- their prayers are answered.